Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Welcome to Outback Experience ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or engage with our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

  • Name, email address, phone number, and postal address
  • Payment information including credit card details (processed securely through third-party payment processors)
  • Emergency contact information and medical conditions relevant to tour safety
  • Passport or identification details for international tours
  • Preferences regarding tour activities and accommodation

2.2 Automatically Collected Information

  • Browser type, operating system, and device information
  • IP address and geolocation data
  • Website usage patterns, page views, and navigation paths
  • Cookies and similar tracking technologies data

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Processing and managing your tour bookings and reservations
  • Communicating with you about your bookings, changes, and important updates
  • Providing customer support and responding to your inquiries
  • Ensuring your safety during tours and activities
  • Sending you promotional materials and newsletters (with your consent)
  • Improving our services and website functionality
  • Complying with legal obligations and protecting our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. These providers include payment processors, accommodation providers, transportation companies, and tour guides.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information under certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain types of processing of your information
  • Withdrawal of consent: Withdraw your consent for marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment information is typically retained for seven years for accounting and legal purposes.

10. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +61 7 3229 1234
  • Address: 140 Queen St, Brisbane City QLD 4000, Australia

13. Australian Privacy Principles

As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We are committed to handling your personal information in accordance with these principles and Australian privacy laws.

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.